Shipping policy

1. Shipping Coverage

  • Shipping is available across India, including metropolitan cities, towns and rural areas.
  • International shipping may be subject to customs regulations and additional charges.

2. Shipping Methods & Delivery Time

  • Standard Shipping: Delivery within 5–10 working days.
  • Express Shipping: Delivery within 2–5 working days.
  • Same-day or Next-day delivery may be available in select locations.
  • Delivery time may vary based on product availability, location, and unforeseen circumstances like weather or government restrictions.

3. Shipping Charges

  • Free shipping may be available on orders above a certain value.
  • Standard and express shipping costs vary based on weight, distance and service provider.
  • International shipping costs may include customs duties and taxes, payable by the recipient.

4. Order Processing Time

  • Orders are typically processed within 24 to 48 hours.
  • Orders placed on weekends or public holidays are processed on the next business day.

5. Tracking & Delivery Confirmation

  • Customers receive tracking details via email/SMS after order dispatch.
  • Delivery confirmation requires OTP verification or signature upon receipt.

6. Undeliverable & Failed Deliveries

  • If the delivery attempt fails (incorrect address, recipient unavailable, etc.), a re-attempt may be made.
  • Orders may be returned to the seller if not claimed within the given period.

7. Return & Refund Policy

  • Return eligibility depends on the product type and company policy.
  • Some products (perishables, personalized goods) may not be returnable.
  • Refunds are processed after inspection and may take 7 to 15 business days.

8. Customs, Duties & Taxes (For International Shipping)

  • Customers are responsible for any import duties, taxes or customs clearance fees.
  • The seller is not liable for delays due to customs procedures.

9. Damage & Loss Policy

  • If products are damaged during transit, customers must report within 48 hours of delivery with proof.
  • The shipping company may compensate for lost shipments if insurance is included.

10. Restricted & Prohibited Goods

  • Some items (flammable materials, explosives, narcotics, live animals, etc.) are restricted or prohibited from shipping as per government regulations.

11. Governing Law & Disputes

  • Any disputes related to shipping are governed by Indian law.
  • Complaints may be resolved through the company's grievance redresses system or consumer courts.